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FAQ

FAQ

  • ORDERS
  • PRODUCTS
  • PRESCRIPTION
  • PRIVACY AND SECURITY POLICY

Contact Us

Email: help@saturdays.id

Phone: +62 818 0307 8888

ORDERS

How to order and submit my prescription?

You need to upload your eyeglasses prescription (it's diffrent with your contacts!) and pupilary distance (PD) during the checkout process. Your PD is the Distance in milimeters between your pupils, and help us center your prescription corectly in your feames. Most optical shops will measure your eye prescription and PD for free. However, we are happy to reimburse up to Rp.20,000 for the cost of one optical measurement within 30 days of purchase. Snap a photo of the receipt and send it to our WhatsApp(+62 818 0307 8888) of email (help@saturdays.id) for reimbursement.

HINT: Here’s how you can measure your PD by a snap of a photo.

Use your ID or driving license and position it in the center, under and attached to your nose. Look straight ahead and take your picture. Our experts will determine your PD. (Easy rite?)

Feel free to reach out to us to check your eyeglasses prescription before placing an order. Also, your eyeglasses prescription is typically still good if it’s less than two years old.

How to order multiple pairs of glasses with diffrent prescriptions?

Please place a separate order for each pair that has a different prescription. We offer free shipping across Indonesia, so no need to worry about getting charged extra for the separate orders.

How to check the status of my order?

Login to your account on www.saturdays.id using the email address and password you used during checkout. Once you are signed in, click “Order History” and your info should be there. You’re always welcome to reach out to us directly too, to check the status of your order.

PRODUCTS

What type of lenses do you have?

We only use high quality materials. We manufacture the lenses in-house and source materials from the United States and Japan.

Optical

Single vision polycarbonate lenses

  1. Thin and light plastic lenses
  2. Anti-scratch,anti-glare, and superhydrophobic coatings included
  3. Provide 100% UV protection
  4. Total cost: Premium frame (Rp 1,295,000) and Premium+ frame (Rp 1,795,000) - Included with purchase of optical frame

1.67 high-index single vision polycarbonate lenses

  1. Thinner lenses designed for stronger prescriptions
  2. Anti-scratch,anti-glare, and superhydrophobic coatings included
  3. Provide 100% UV protection
  4. Total cost: Premium frame (Rp 1,795,000) and Premium+ frame (Rp 2,295,000) - Available to add to your order at checkout

1.74 high-index single vision polycarbonate lenses

  1. Our highest index lens designed for very strong prescriptions
  2. Anti-scratch,anti-glare, and superhydrophobic coatings included
  3. Provide 100% UV protection
  4. Total cost: Premium frame (Rp 2,495,000) and Premium+ frame (Rp 2,995,000) - We will let you know if these lenses are recommended based on your prescription.

1.56 transition lenses

  1. Thin and adapts to light conditions
  2. Anti-scratch,anti-glare, and superhydrophobic coatings included
  3. Available in grey and brown
  4. Provide 100% UV protection
  5. Total cost: Premium frame (Rp 2,495,000) and Premium+ frame (Rp 2,995,000) – Contact us directly if you’d like to order this

Sunwear

Polarized CR-39 lenses

  1. Thin and light plastic lenses
  2. All of our non-prescription lenses are polarized to reduce glare
  3. Equipped with anti-scratch coating and offer 100% UV protection
  4. Total cost: Premium frame (Rp1,295,000) and Premium+ frame (Rp 1,795,000) - Included with purchase of non-prescription sunglasses

Polarized polycarbonate lenses

  1. Thin and light plastic lenses
  2. Polarized to reduce glare
  3. Equipped with anti-scratch coating and offer 100% UV protection
  4. Total cost: Premium frame (Rp1,795,000) and Premium+ frame (Rp2,295,000) - Included with purchase of prescription sunglasses

What is the difference between single-vision, high-index single-vision and progressive lenses?

Single-vision lenses offer one correction throughout the entire lens and are used typically for reading or distances. High-index single-vision lenses offer the same purpose but for someone with a higher eyeglasses prescription, typically for sphere value greater than -3.

For a seamless transition from distance correction on the top to reading correction on the bottom, progressive lenses will be your choice, offering multiple focal corrections in one lens. This means you can see your whole field of vision without switching between multiple pairs of glasses. (Pretty cool.)

Where can I find my frame’s measurements?

The frame measurements are listed as three numbers and printed on the inside of the temple arm with the following order: lens width – bridge width – temple arm length.

PRESCRIPTION

Can you fill my prescription?

Prescription Eyeglasses

We cannot fill prescriptions with a sphere (SPH) value stronger than -15.00 or +9.00. If you do not have astigmatism, the SPH will be the only value on your prescription(no cylinder/CYL, and axis). If you have astigmatism in either eye, you will have a cylinder value in your prescription. We cannot fill prescriptions with acylinder value stronger than ±10.00. We can fulfill progressive lens prescriptions with ADD powers that fall between +0.75 and +3.50 and a combined sphere (SPH) and cylinder (CYL) value between -10.00 and +6.00. We cannot fill prescriptions with a cylinder value stronger than -4.00.

Do you also provide eye exams?

We do participate in pop-up shops from time to time so that people can try-on and take a spin of our glasses before purchasing. Typically,we have a Registered Opticians (RO) stand at our booth to provide free eye examinations. Sign up to our newsletter or follow our social media for updates. We might be in your neighborhood!

PRIVACY AND SECURITY POLICY

Your information is safe with us. SATURDAYS understands that privacy concerns are extremely important to our customers. You can rest assured that any information you submit to us will not be misused, abused or sold to any other parties. We only use your personal information to complete your order. If you wish to unsubscribe from our newsletters, please click on the unsubscribe button on our email.

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